The support that you can receive from your cloud website hosting provider is very important, no matter if you have pre-sales questions and you are not a client yet, or you have some technical issue with a current account. Prompt and clear info about a question or a problem can save you lots of time and efforts, not mentioning that this could often be a sign that you're ordering from an actual hosting provider and not from a reseller. When you acquire a hosting account via a company that does not own its servers and it cannot access them right away, it is very likely that you'll wait for a couple of days in order to have an answer to any kind of question, therefore your websites may remain offline for quite some time. However, a company which provides various ways of communication and has a support crew that is available any time will assist you to right away and help you minimize or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Website Hosting

The customer and tech support services for all our cloud website hosting packages are twenty-four-seven, which means that you can forget about waiting for a few days so as to get assistance. In case you are not our client yet, you can call us, chat with a representative or send an email message. In case you currently have an account, you'll be able to open a support ticket on top of the other three options for communication. You're able to pick the most suitable way to contact us based on where you are or what kind of device you're using. We are able to assist you for more or less any webhosting-related query that you may have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you can reap the benefits of our 24/7 technical support services even on public holidays. All of your web sites will be available all the time and so will we. With plenty of contact options, you'll be able to pick the easiest method to get in touch with us and learn more about our services in case you do not have an account yet, or request support in case you're already one of our customers. You are able to call us, start a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options come with a one-hour response time guarantee, even though it rarely takes over 20 min to get assistance whatever the nature of the trouble. Using our customer and tech support services, we'll be there for you anytime you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

If you rent a Virtual Private Server through us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forany difficulties and questions with regard to the pre-installed software the server is equipped with. If you haven't obtained a VPS server plan yet, you can learn a lot more about our solutions by giving us a telephone call or by using the live chat service. For more tech problems, you should send an email or open a trouble ticket through your billing Control Panel and you'll get assistance within no more than 1 hour no matter the time of the day, even on weekends and holidays. The actual reply time usually doesn't extend past 30 mins. In case you're looking for assistance for third-party software, you are able to use the Managed Services upgrade that you can include to every single VPS package and our admins can help you with any installation or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive timely support in general, let alone when you manage an entire server, that's why each and every dedicated server that we offer includes 24/7 support with one-hour response time guarantee whatever the situation. This service is absolutely free for all the difficulties with the server or the software that was installed from our admins during the setup, so you're able to contact us as many times as you'd like, even during holidays. You could either open a support ticket from your billing section or you could send an email message, and the actual answer time for either of these rarely exceeds 30 mins since we have administrators available twenty-four-seven. If you want general info about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers that we have on three continents or you can employ our live chat service and consult with an agent online. For third-party software support, we offer a Managed Services upgrade, which you are able to add to your server package from the billing Control Panel.