Many individuals who start using their first hosting account, or switch companies, often have questions with regard to how given things are executed or run into difficulties when setting up various things like emails, website settings, and so on. Because of this, many companies have prepared documentation with the most standard questions and issues in order to help their customers get information swiftly and seamlessly. Consequently, the customer service staff members can spend more time on real issues that particular customers may be facing, as the solution for the smaller things will be available on the World Wide Web and customers will be able to easily fix them without having to get in touch with the customer care team. Having thorough documentation is essential, especially for new users without any practical experience at all, as the web hosting service involves a myriad of features and lots of individuals can become puzzled about what to do. A good knowledge base can both help you perform the tasks that you wish and find out how the hosting service functions in general.

Extensive Online Documentation in Cloud Website Hosting

All cloud website hosting service that we offer come with an elaborate knowledge base where you can find all you should know with regard to your web hosting account. Whether you intend to set up a new database, to redirect a domain by means of an .htaccess file or to set up an email account on your computer or handheld device, you can simply check our step-by-step help articles and all the information that you require will be there. When you open a specific section of your Hepsia hosting Control Panel, you’ll see articles that are relevant to the functions that you can access through it. In case you would like to check the full article list and get informed about all the features that Hepsia offers, or only to read general information about the hosting service, you can examine the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our best to encompass any challenge that you might confront, but if you don’t find the information that you need, you can always get in touch with us, as our customer care team representatives are available 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

We have prepared an elaborate online knowledge base for all our current and potential customers, so in case you purchase a semi-dedicated server plan from our company, you will be able to find any info that you need at any moment. We’ve got an enormous number of informative help articles, which will help you better understand what is happening in your account – "What’s PHP?" and "What are file permissions?" are merely 2 examples. Our in-depth guides will help you accomplish anything you like – extract an archive file, import a database, forward a domain, etc. Besides, we’ve also got troubleshooting guidelines, which will allow you to find out what spurs a certain problem and the probable solutions for it. If you aren’t able to send e-mail messages or your domain returns a 500 Internal Server Error message, for example, you can examine our knowledge base and fix the problem in no time. You can access the articles through each Control Panel section, as well as through the all-encompassing Help section.