A ticketing system is the most popular medium of correspondence that web hosting providers offer to their customers. It is most often part of the billing account and is the very best way to resolve a problem that takes some time to examine or that has to be forwarded to an administrator. In this way, all comments added by either side will be stored in the very same place in the event that somebody else wants to work on the issue at hand and the info in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which implies that you’ll need to sign in and out of no less than 2 accounts to accomplish a specific operation or to contact the company’s technical support staff. In case you would like to manage a handful of domains and each one is hosted in its own account, you’ll need to use even more accounts simultaneously. Also, it could take significant time for the provider to respond to your ticket.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we are using for our cloud website hosting service is not separate from the hosting account. It is included in our full-featured Hepsia Control Panel and you’ll be able to visit it whenever you need with just several clicks of the mouse, without having to leave your hosting account. The ticketing system features a quick-search field, which will help you trace any ticket that you have already posted, in case you need it. Also, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to deal with a given issue before you actually open a ticket. The ticket response time is no more than one hour, which goes to say that you can receive prompt assistance at any particular time and if our customer support team suggests that you do something inside your account, you can do it right away without having to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated servers, so you will not need a different platform to touch base with our technical support staff – you can do that on the spot the moment you come across an obstacle. Submitting a new ticket takes a few mouse clicks and finding an older one is equally simple. With our clever search filter, you can quickly find any ticket that you’ve already posted. You can open a ticket whenever you need since our tech support team representatives are available 24-7-365 and reply in no more than 60 minutes, although it rarely takes that much to receive assistance. With the Hepsia Control Panel, you’ll have everything in one location and you can just forget about the need to log in and out of two or more platforms to troubleshoot a simple problem.