Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we are using for our cloud website hosting service is not separate from the hosting account. It is included in our full-featured Hepsia Control Panel and you’ll be able to visit it whenever you need with just several clicks of the mouse, without having to leave your hosting account. The ticketing system features a quick-search field, which will help you trace any ticket that you have already posted, in case you need it. Also, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to deal with a given issue before you actually open a ticket. The ticket response time is no more than one hour, which goes to say that you can receive prompt assistance at any particular time and if our customer support team suggests that you do something inside your account, you can do it right away without having to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated servers, so you will not need a different platform to touch base with our technical support staff – you can do that on the spot the moment you come across an obstacle. Submitting a new ticket takes a few mouse clicks and finding an older one is equally simple. With our clever search filter, you can quickly find any ticket that you’ve already posted. You can open a ticket whenever you need since our tech support team representatives are available 24-7-365 and reply in no more than 60 minutes, although it rarely takes that much to receive assistance. With the Hepsia Control Panel, you’ll have everything in one location and you can just forget about the need to log in and out of two or more platforms to troubleshoot a simple problem.