A live chat is among the methods of communication supplied by some hosting companies as part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or tech support. This method of communication is quicker compared to a support ticket and it'll make it less likely to misspell or misunderstand a word in comparison to a phone call with a representative. Furthermore, when the issue that you experience requires some time to be investigated and taken care of, you're able to do something else in the meantime instead of just waiting, as you would have to do when you call. Also, you can use a live chat assistance service for free provided that you have Internet accessibility even if your web hosting supplier is based in another country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Website Hosting

As we believe that a great number of situations can be resolved when you speak with a live person, we offer a live chat service for all our prospective and current customers. The chat is available every day and our customer support representatives can assist you with a wide range of questions and issues. In case you are not our customer yet, you'll be able to find out more about our cloud website hosting packages and the website hosting platform in general to be certain that your sites will run effectively on our servers. If you already have an account and you've got some questions or you have any troubles with some of our services, you'll be able to join us on the live chat and we can provide the necessary details or help you troubleshoot the problem. You'll need to open a trouble ticket for certain problems which require more time or the assistance of a system administrator, still for a variety of basic problems you can get help right away.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as a part of our services, so that whenever you have any kind of questions concerning our Linux semi-dedicated servers, you can speak with our customer support team whenever you need no matter if you have already obtained your account or not. In general, the chat service is intended for billing, pre-sales and common questions and troubles, but we can assist you with various technical questions too. We will help you choose the ideal package for your websites in case you don't have an account yet, we can reply any billing questions or issues you could have or we can assist you with setting up your new e-mail address on your PC or smart phone - all of this will be done timely as our live chat service is accessible all the time, every single day. Whenever you require help, you can speak to an agent and save time and effort.