If you’ve ever got any enquiries in regards to your web hosting package or if you encounter a problem with your websites, you’ll need to touch base with the hosting provider’s help desk support team. It may not matter how promptly they’ll answer when you have a query of a general nature, but a problem such as a bungled app update, for example, may lead to your website becoming damaged or unreachable on the web. And the longer you wait for the support team to get back to you, the longer the website will be down. If you offer services or goods online, any outage will affect your website harmfully and you may lose current or potential customers. A lot of web hosting providers, primarily resellers, reply to emails and trouble tickets within twenty four hours, but in the digital world this is much too long, since visitors will hardly ever go back to a website that isn’t functioning properly for prolonged stretches of time.

One-Hour Response Guarantee in Cloud Website Hosting

If you’re using any of our cloud website hosting service and you have an enquiry or run into some problem, you can contact us 24-7-365 by posting a tech support ticket or by writing an email and we’ll make certain that you obtain a reply in no more than sixty minutes. If the issue can be sorted out, we will do it before we reply, whilst in case there’s something that you need to do on your end, we’ll provide you with all the needed info – what settings to check, what possible solutions to try, and so on. Typically, you will receive a response within maximum 30 minutes, which implies that waiting around for hours and hours on end or even for more than one day to receive help is something unthinkable. Our sixty-minute reply time guarantee applies to any inquiry that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a tech support ticket through your hosting Control Panel or send an email concerning your semi-dedicated server, you will obtain a reply within 1 hour max. You can touch base with us whenever you like in regards to general, billing or technical matters and given the fact that we are available to you 24 hours a day, 7 days a week, you will invariably obtain assistance in a well-timed fashion. Based on the specific question or issue, we will give you more information, rectify the complication if it has been caused by something within our reach or instruct you on how to proceed in case you need to adjust a specific setting for a web application that we do not have access to. You can just forget about waiting around for an entire day for each reply. As a matter of fact, in most cases we answer tickets and emails within twenty-twenty five minutes max.