Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
Each help request you send to us will be replied to within maximum 60 min. If your ticket or email requires additional assistance from a server administrator, we will timely forward it and leave a note to notify you that your issue is being examined. If you order our Managed Servers package, any of the server management tasks included there will be performed at a time that is suitable for you.
An Exceptional Client Support Service
Our customer support team will be online for you 24x7 if you require help while working with our Web Control Panel or with any of the apps that we preinstall on your behalf on the dedicated server. Furthermore if you require help tackling the daily administration tasks on your dedicated server, you can take advantage of the Managed Servers package, which includes data backup hard disk drive storage space, OS updates every week, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, etcetera.
An Easy–to–Navigate Help Section
Our Web Control Panel was installed by default for each dedicated server. Among its functionalities is a rather useful integrated knowledgebase that will walk you step by step on all the actions that you can carry out. The majority of help articles also video versions that show all the operations that you can perform in a highly illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each section of the Web Control Panel.