Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Resolution Guarantee

  • Each ticket that you send to our client help Department will be replied to within less than 1 hour. All normal issues shall be replied to immediately. Yet, if the support request you have sent us needs the assistance of a certified administrator, we’ll forward the ticket to him and will inform you about the delay.

  • Top quality support service
  • Top–quality Client Help Service

  • We deliver around the clock client help by using a lightning fast ticketing application built into your Control Panel. You’ll be able to email us all the time about any of the programs that come pre–installed on your virtual server, which include the desired OS, the server management panel and our custom designed Web Control Panel.

  • Intuitive help center
  • An Educational Help Zone

  • Each section of the Web Control Panel that comes without charge with your VPS includes an incorporated articles base. You’ll find an array of in–depth how–to articles and reviews and an array of step by step video training materials that demonstrate all the common website maintenance duties. You can use them by simply clicking the Help or Video keys in the upper right part of each Control Panel section.